Venue Manager – Corporate Events

Cliftons is the Asia Pacific’s leading provider of venues for conferences, events and training, with clients that include some of the world’s most prestigious organisations. In FY19 alone, Cliftons hosted over 17,000 business events across our 11 venues in Australia, New Zealand, Hong Kong and Singapore. We create remarkable experiences for our clients through our advanced technology, outstanding service and restaurant quality food and beverage experience.The role Due to an internal secondment, we are looking for a new Venue Manager to oversee our busy Collins St venue. In this hands-on management role, you’ll be responsible for all budgetary and operational aspects of our multi-level venue, motivating your team to fulfill our mission of creating remarkable experiences for our clients.   If you’re a hands-on, front of house leader, with a background in corporate functions, high-end hotels or event management, this could be the dream opportunity for you!Key Accountabilities:Daily operational management of the venue, including service delivery KPIsUltimate responsibility for the accurate delivery of all events within the venueOversee catering to ensure the product is in line with Cliftons high standardsManage and motivate the venue delivery team of front of house, catering, technical support and back-of-house specialistsStaff recruitment, induction, training and rosteringEvent schedule management to ensure the best yield from our roomsMaking commercial decisions through cost and budget control and associated reportingBuilding relationships with our clients and pre-empting their needs as much as possible to deliver an outstanding customer experienceResponding quickly and professionally to client queries or requests About YouAs the ideal candidate, you will be professional, well presented, hard-working and be able to demonstrate strong attention to detail.  In addition, you will have:Previous experience as a senior supervisor or manager within corporate events, premium hotels or the hospitality fieldA hands-on management style with the ability to lead by examplePrevious experience managing staff, rosters and costsOutstanding and proactive customer service skillsExcellent planning, organisation skills and the ability to multi-taskThe ability to troubleshoot issues quickly to find the most appropriate customer centric solution whilst balancing the business requirementsA solid knowledge of food & beverage operations and current industry trendsThe role is predominantly corporate business hours with very occasional evening or weekend work required, depending on event bookings.  Why join us?We’re a market leader working with blue-chip corporate clients but with a family-feel vibe!  You’ll be an integral part of a friendly and supportive team environment.This is an initial contract role to the end of April 2020, with the potential to extend.  While you’re here, you’ll receive extensive on-the-job training to help you grow in the role.  It’s fast-paced, busy and we work hard but we take time to have some fun along the way, with regular drinks, events and monthly birthday celebrations.  Interested? If you feel you are the right person for this role, please apply online now with your resume and cover letter.Due to volumes only short-listed applicants will be contacted. No Agencies Please.Applicants must have the right to work in Australia. AUD Australia - VIC Melbourne - All locations CBD & Inner Suburbs Melbourne 3000