2 exciting opportunities1 role targeting the US market / Early start and finish times1 role targeting the Australian market - standard business hoursAt Cliftons, we’re more than just venues for corporate events and training. We’re the one-stop provider for all things collaboration. Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences. With the latest technologies, fast internet, incredible venue services and inspiring hospitality, we make seamless global event delivery effortless.The role:We have 2 exciting opportunities for a sales-driven individual with events / conference experience to join the Sales & Customer Success Team as we position ourselves for success in FY2023. With a focus on providing a Tier 1 service to all our customers, and responsibility across the end-to-end sales cycle, this is an incredible chance to kickstart and grow your B2B sales career.As one of our Customer Success Team Members, you willNurture and grow new, previous and existing corporate client relationships through phone and virtual sales appointments to increase retention and increase growthWork closely with clients to explore their needs for scheduling face-to-face, hybrid or virtual events, using your analytical skills to map out and recommend Cliftons’ service offerings.Handle inbound sales enquiries (via phone, live chat, email) with a positive, customer-centric attitude to qualify their location, purchasing and status of new or existing accountDevelop new business and accounts through outbound prospecting calls and following up on company lead-generation marketing campaignsConduct virtual tours, prepare tailored quotes and business proposals for client contractsWork collaboratively with other areas (eg. Marketing, Central Bookings Team, Operations, AV or IT technical support) to ensure a remarkable experience is delivered for your clientsLive by our core values: Fun, Leadership, Integrity, Passion, Innovation, TeamworkTo be successful you'll have:Previous experience in a client-focused role such as Customer Success, Customer Support, Account Management, Sales, - ideally coming from events, functions or conferences organisation and a KPI driven environmentProficiency with MS Office (Word, Excel, Outlook)Previous experience using CRM software (ideal) with the desire to learn new technologiesProven ability to communicate and confidently present to others over the phone, virtual channels and in writingAbility to plan and juggle multiple projects, while maintaining a strong attention to detailStrong customer service orientationStrong collaboration skills to contribute to the team’s overall goals.A drive for resultsAbility to adapt in a fast-paced, evolving work environmentWhat’s on offerThis is an amazing opportunity to be part of our innovation story. We are a progressive company that welcomes input from our team at all levels. Our 350 team members are the key ingredient in creating our inclusive, collaborative workplace and remarkable experiences for our clients and each other.We're mid-sized without the bureaucracy, but with a global footprint of blue-chip clients across all industries. In joining us, you will have access to the Cliftons Sales Academy to further develop your sales capability and accelerate your results. Together with a supportive leader and colleagues, you’ll grow both personally and professionally. We're open to having the conversation on flexibility based on your needs. We celebrate individual and team success.Interested? Apply Now!If you want to grow and succeed with us we’d love to hear from you! Please forward your CV and a cover letter via the link below. The safety and wellbeing of our people is a priority for us which is why Cliftons has introduced a requirement for all team members to be vaccinated against COVID-19. AUDAustralia - NSWSydneyCBD, Inner West & Eastern SuburbsSydney 2007
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