ICT Support Technician

Why You Will Be Excited About This Role

Imagine a role where every day is different, where your skills are constantly evolving, and helping to create remarkable experiences!

At Cliftons, we believe in investing in our people.

As an ICT Support Technician, you'll be the go-to person for top-tier technical support and event execution for our Auckland venue. You'll work hands-on across AV, IT and network systems, interacting with colleagues and clients, to make every event run smoothly.   

Your work will have visible impact, and you’ll be recognised for the difference you make. If you enjoy variety, technology and working with people, you’ll thrive here.

How This Will Transform Your Career

At Cliftons, we prioritise your growth and development. This role is the perfect platform to grow your technical experience in the events industry. You will learn about advanced AV setups, network troubleshooting, and customer service excellence.

We offer various professional development opportunities - on-the-job coaching, secondments, online learning tools and career development discussions to help you map out your future career path.

If you've been looking for roles like Technical Events Coordinator, AV Technician, or Venue Technician, this role offers the ideal blend of technical support and customer service

Why You Will Like Working Here

Our culture is one of genuine support. You’ll be encouraged to be innovative and find creative solutions to challenges. Your leader is dedicated to your success, offering guidance and support to help you excel. You'll work in an environment where flexibility is a key component of our culture, allowing you to balance your professional and personal life effectively.

Here are just some of the benefits you'll enjoy:

·       All Roles Flex Policy: Flexible start/finish times, hybrid work options, and extra annual leave.

·       Learning And Development: Online learning, on-the-job coaching, and career development opportunities.

·       Recognition Programs: Celebrating efforts and milestones with awards and recognition.

·       Wellbeing @ Work: Paid mini-break before you start, 'Me Days,' wellbeing initiatives, and sit-stand desks.

·       Team & Office Celebrations: Regular team events, both virtual and face-to-face.

·       "Coffee Roulette": Connect with colleagues from around the network, in person or virtually.

What You Will Be Working On

You will be responsible for all technical and AV aspects of event delivery at our Auckland venue, including:

·       Responding to onsite enquiries about hardware, software, and network issues.

·       Planning and coordinating events, including technical setups, equipment requirements, and the installation/downloading of appropriate software.

·       Overseeing multi-site projects and coordinating with other venue technical staff.

·       Supervising events with virtual connections, video, and phone conferencing.

·       Assisting with recruitment, onboarding, and training of casual technical staff.

What Type of Person Will Be Successful

Ideally, you’ll bring:

·       A diploma or degree in computer science, IT or equivalent.

·       At least 3 years’ on-the-job technical experience.

·       Experience in coordinating multi-premise video-conferencing solutions.

·       Strong networking knowledge (TCP/IP, DHCP) and Windows operating systems.

·       Strong organisational and time management skills.

·       Excellent communication skills and the ability to explain technical terms clearly.

·       Alignment with Cliftons' core values - Fun, Leadership, Innovation, Passion, Integrity, Teamwork.

How To Apply

We would love to learn more about you.

Please send us:

·       A copy of your resume

·       A brief cover letter that outlines why you are a good fit for the role