Cliftons is the Asia Pacific’s leading provider of venues for conferences, events and training, with clients that include some of the world’s most prestigious organisations. In FY19 alone, Cliftons hosted over 17,000 business events across our venues in Australia, New Zealand, Hong Kong and Singapore. We create remarkable experiences for our clients through our advanced technology, outstanding service and restaurant quality food and beverage experience. We are now hiring for a customer focused events professional to join our vibrant Melbourne team as a Floor Coordinator on a permanent full-time basis. Key Accountabilities Ensuring your floor is in pristine condition prior to opening and the rooms and breakout areas are maintained throughout the dayWelcoming our clients every morning – ensuring they have everything they need for their event and actioning any additional requestsOversee daily operations on your floor and ensure everything is delivered to standardCollaborate with Back of House, Technical, Central Bookings and Catering departments to exceed client expectationsAccurately and effectively use our CRM to update event details, input client data and process invoicesSkills and Experience This role will suit someone who loves face-to-face interaction with clients and who takes pride in the small details. You might be currently working in events management, hospitality or in a front-line customer service or reception role in a fast-paced environment.To be successful in this role, you will need;Knowledge of hospitality, events and customer serviceExperience in a fast-paced and multi-faceted environmentTeam work – motivating and inspiring those around youOutstanding customer service skillsExcellent communication and interpersonal skillsImmaculate personal presentationProactive, solution focused problem solvingCalm under pressure and able to make intelligent and effective decisionsComputer literacyHospitality or Event qualifications is preferredWhy join us?You’ll be an integral part of a friendly and supportive team working collectively to deliver remarkable experiences for our clients. Your typical working hours will be 7am to 4pm - some weekend or evening work may be necessary on occasion (depending on the events run).In return, you’ll receive on-the-job training and have the chance to develop your career in a growing organisation. We’re a market leader but with a family-feel vibe! We work hard but take time to have some fun along the way, with regular drinks, monthly birthday celebrations and plenty of opportunity for professional development.To applyIf this sounds like you, please forward your CV and a brief cover letter today!Only short-listed applicants will be contacted. No Agencies Please. AUDAustralia - VICMelbourne - All locationsCBD & Inner SuburbsMelbourne3000
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